Progressive Roadside Assistance (2024)

Drivers know that car trouble is inevitable. So whether it’s a flat tire or a dead battery, it’s nice to know help is on the way. That’s where Progressive Roadside Assistance comes in handy. For example, with Progressive Roadside Assistance, flat tires don’t have to ruin your day.

While Roadside Assistance from Progressive covers some services like locksmiths and towing, there are usage limits, and you still have to pay for goods such as fuel or a new battery.

Keep in mind that most car insurance companies offer roadside assistance, as do car clubs like AAA. So shop around and compare rates and coverages to find the best program for you.

Keep reading to learn more about Progressive Roadside Assistance and if it’s right for you.

Cost of Progressive Roadside Assistance

Progressive Roadside Assistance is not a complimentary service; it comes at an additional cost that varies based on your specific car insurance policy and the level of coverage you choose. While rates are generally reasonable, typically falling below $60 per year, it’s crucial to be aware that rates may be influenced by your existing car insurance policy and the extent of coverage you opt for.

Notably, adding Roadside Assistance to your Progressive full coverage car insurance policy may increase your monthly rates by around $5. This coverage typically requires you to maintain full coverage car insurance, which includes liability, collision, and comprehensive coverage.

It’s a valuable addition for those who prioritize peace of mind on the road, as it can prove to be a cost-effective solution when faced with unexpected car troubles.

Progressive Roadside Assistance provides a lifeline for drivers in need of assistance while on the road. While it comes at an additional cost, the peace of mind it offers is invaluable. By understanding the cost associated with this service and the potential impact on your insurance premiums, you can make an informed decision on whether Progressive Roadside Assistance is the right choice for you.

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption

Coverage Options for Progressive Roadside Assistance

Progressive Roadside Assistance understands that drivers have unique needs and preferences when it comes to securing their journeys on the road. To cater to this diversity, the service offers a variety of coverage options designed to provide comprehensive support.

These options can be tailored to suit your specific requirements, ensuring that you have the peace of mind and assistance you need during unexpected situations on the road.

1. Basic Coverage: The Basic Coverage option is ideal for drivers seeking essential support. It typically includes services like towing, battery jump-starts, and lockout assistance. This cost-effective choice offers a lifeline when faced with common road issues.
2. Extended Coverage: For those who desire more extensive protection, the Extended Coverage option may be the right choice. In addition to the services in the Basic Coverage, it often includes fuel delivery, helping you stay on your way even when you run out of gas.
3. Premium Coverage: Premium Coverage is the most comprehensive option, providing a wide range of services that can address various roadside challenges. It typically covers all services in Basic and Extended Coverage and may also include additional benefits, such as coverage for a certain number of service calls per year.
4. Customized Coverage: Recognizing that every driver’s needs are unique, Progressive Roadside Assistance may offer the flexibility to create a customized coverage plan. This allows you to select specific services that align with your preferences and requirements.

Progressive Roadside Assistance offers a flexible array of coverage options to accommodate the diverse needs of drivers. Whether you prefer basic protection or a comprehensive package, these coverage options are designed to provide support and peace of mind while you’re on the road.

By selecting the option that best aligns with your requirements, you can confidently navigate your journeys, knowing that assistance is just a call away.

Discounts for Progressive Roadside Assistance

Progressive Roadside Assistance not only offers essential support when you need it on the road but also provides opportunities for drivers to save on their coverage. Understanding the available discounts can help you maximize your benefits while keeping costs in check. Here are some of the discounts you may be eligible for when securing your Progressive Roadside Assistance coverage.

1. Multi-Vehicle Discount
2. Safe Driver Discount
3. Bundling Discount
4. Good Student Discount
5. Military Discount
6. Membership Discounts

Progressive Roadside Assistance provides various discounts to make its coverage more affordable and accessible to a wide range of drivers. By taking advantage of these discounts, you can enhance the value of your coverage while enjoying the peace of mind that comes with knowing you have reliable support on your journeys.

It’s essential to inquire about the specific discounts available to you and how they can be applied to your Roadside Assistance coverage.

Progressive Roadside Assistance Claims Process

Ease of Filing a Claim

Progressive Roadside Assistance provides a convenient and user-friendly claims process. Customers have multiple options to initiate a claim, including online, over the phone, and through mobile apps. This flexibility allows policyholders to choose the method that best suits their needs and preferences.

Average Claim Processing Time

One crucial aspect of any roadside assistance service is the speed at which claims are processed. Progressive aims to deliver a swift response, with an average claim processing time of approximately 30 minutes. However, it’s important to note that the actual wait time may vary depending on the policyholder’s location and the workload of service providers.

Customer Feedback on Claim Resolutions and Payouts

To assess the overall satisfaction of customers, it’s essential to consider their feedback on claim resolutions and payouts. While Progressive Roadside Assistance offers valuable services, there have been some complaints regarding longer-than-expected wait times, especially in cases where Agero service providers are involved.

Additionally, policyholders should be aware that certain goods and expenses, such as fuel and new keys, may not be covered by the service. Therefore, it’s crucial to manage expectations regarding claim payouts and reimbursements.

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption

Digital and Technological Features of Progressive Roadside Assistance

Mobile App Features and Functionality

Progressive offers a mobile app that enhances the overall customer experience. The app provides various features and functionalities, including the ability to request roadside assistance services directly through the app.

This feature is particularly useful in emergencies, as it streamlines the process of getting help when you need it most. The app also offers other functionalities related to policy management and account access, making it a valuable tool for Progressive customers.

Online Account Management Capabilities

In addition to the mobile app, Progressive’s online platform allows policyholders to manage their accounts with ease. Through the online portal, customers can access policy information, view billing details, and make payments. This online account management capability offers convenience and accessibility, allowing policyholders to stay informed and in control of their insurance coverage.

Digital Tools and Resources

Progressive provides a range of digital tools and resources to assist customers in making informed decisions about their coverage. These resources may include educational materials, rate comparison tools, and coverage calculators. By leveraging these digital tools, policyholders can better understand their insurance options and tailor their coverage to their specific needs.

Customer Reviews for Progressive Roadside Assistance

Progressive Roadside Assistance has garnered a host of customer reviews that reflect the experiences of those who have sought its services during times of need. Customers have praised the service for its prompt response and efficient assistance when faced with unexpected car troubles.

The convenience of the service has been a recurring theme in many reviews, as it offers peace of mind to drivers, knowing they have reliable support on the road. While the service has received positive feedback, some reviews have also highlighted the need to manage expectations regarding certain goods and expenses, such as fuel and new keys, which may not always be covered.

Despite these considerations, Progressive Roadside Assistance remains a valuable resource for drivers who prioritize reliability and assistance during their journeys.

History and Mission of Progressive Roadside Assistance

Progressive Roadside Assistance has a rich history of providing timely and reliable assistance to drivers when they need it most. Established as a vital extension of Progressive Insurance, this service has strived to embody its mission of ensuring that drivers feel secure and supported on the road.

With a commitment to excellence, Progressive Roadside Assistance has consistently delivered on its mission by offering a broad range of services, including towing, battery jump-starts, fuel delivery, and lockout assistance. Throughout its history, the service has continually evolved to meet the changing needs of drivers, reflecting its dedication to enhancing the driving experience for all its customers.

The mission of Progressive Roadside Assistance is to offer peace of mind and support to drivers, ensuring they can navigate unexpected road challenges with confidence. By providing quick and efficient services, we aim to keep drivers safe and mobile, no matter the situation.

Our commitment is to be a dependable companion on every journey, offering assistance that drivers can trust when they need it most.

Read more: Progressive American Insurance Company Car Insurance Review

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption

Progressive Roadside Assistance: The Bottom Line

Progressive Roadside Assistance covers services like towing, battery jump-start, fuel delivery, and unlocking your car. However, towing mileage is limited, and you have to pay for any goods, such as fuel or new keys.

While Progressive rates for Roadside Assistance are low, drivers can only use the service with cars on their policy and may have to have full coverage car insurance to add the coverage.

Roadside Assistance from Progressive is available 24/7, but wait times will vary. Progressive Roadside Assistance is a good option for drivers with unreliable vehicles, who often lose their keys or don’t keep an eye on the gas gauge.

Most car insurance companies and car clubs offer a roadside assistance program. So shop around to find the best coverage with the lowest rates.

What does Progressive Roadside Assistance cover?

You probably picture a tow truck or someone changing your tire when you think of roadside assistance. However, Progressive Roadside Assistance offers much more than that.

Roadside Assistance from Progressive includes:

• Towing. Progressive will have your vehicle towed up to 15 miles or to the closest repair shop.
• Winching. If you’re stuck within 100 feet of a road or highway, your car can be pulled out.
• Battery jump-start.  A service technician will jump-start your vehicle if the battery is dead.
• Fuel delivery. Delivery of fuel is free if you run out of gas.
• Battery charging for electric vehicles. Your electric car can be towed up to 15 miles or to the next closest charging station.
• Locksmith services. A locksmith will unlock your car if you lose your keys or lock them inside.
• Changing a tire. If you have a spare tire, a technician can change your flat tire for you.
• On-site labor. Progressive covers one hour of labor if you have car trouble.

Progressive boasts a response time of about 30 minutes. However, your wait time will depend on your location and how busy the service providers are.

Because Progressive uses Agero, there are thousands of service providers across the country. However, some Progressive Roadside Assistance reviews complain of longer-than-expected wait times.

If you want to use your own service provider, Progressive Roadside Assistance allows reimbursement of covered expenses.

Does my auto insurance cover roadside assistance? No, you have to add the coverage to your policy. You can add Roadside Assistance to your Progressive policy at any time, but it doesn’t go into effect immediately.

What doesn’t Progressive Roadside Assistance cover?

While Progressive Roadside Assistance may seem like a good deal, there are other factors to consider. We’ve talked about what is covered, but now let’s talk about what isn’t covered.

First, you must be in one of the vehicles listed on your policy. So if you borrow a friend’s car and get a flat, Progressive Roadside Assistance won’t be of any use.

Next, you can only use Roadside Assistance from Progressive six times a year. After that, you pay for any services needed.

In addition, Progressive towing through Roadside Assistance won’t work if you’re in an accident. You need collision insurance for that.

Finally, certain goods are not covered. For example, you will still have to pay for fuel, a new key, or anything else you might need. Only the service itself is covered.

So how does Progressive Roadside Assistance stack up? Let’s look at Progressive Roadside Assistance vs. AAA. AAA rates for the basic plan are similar to Progressive, but there are some differences.

For example, AAA allows you to use your coverage in any vehicle, and you don’t have to have a specific type of car insurance. However, AAA has a much lower towing mileage limit, and higher-end plans cost much more.

Read our Progressive Car Insurance Review to learn more about the company and coverages offered.

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption

How much does Progressive Roadside Assistance cost?

Is Progressive Roadside Assistance free? Unfortunately, Progressive doesn’t provide roadside assistance for free. Although rates are usually less than $60 a year, rates will depend on your car insurance policy and coverages.

It should also be noted that Progressive may require you to carry full coverage car insurance in order to add roadside assistance. Full coverage combines liability, collision, and comprehensive coverage to protect you and your vehicle better.

For comparison, this table shows average Progressive car insurance rates based on the type of coverage you choose.

Progressive Average Car Insurance Rates Based on Coverage Type

Type of Coverage	Annual Rates	Monthly Rates
Low Coverage	$3,737.13	$311.43
Medium Coverage	$4,018.46	$334.87
High Coverage	$4,350.96	$362.58

Full coverage is about $50 a month more than just liability coverage. But, remember, although rates are higher, so is the coverage offered.

Adding Roadside Assistance to your Progressive full coverage car insurance policy will raise your rates another $5 a month.

How can you request Progressive Roadside Assistance?

There isn’t a special Progressive Roadside Assistance app. However, you can request service through the Progressive app or online 24/7. You can also call the Roadside Assistance from Progressive phone number at 1-800-776-2778.

You will need to know your exact location as well as have a general idea of what is wrong with your vehicle. For example, you don’t need to tow your car if you just run out of gas.

Compare quotes from the top car insurance companies and save

 Secured with SHA-256 Encryption